This policy explains how Beam Storage Sdn Bhd ("Beam Storage", "we", "us") picks up and returns your items. We do not sell or ship goods. Our delivery service consists of collecting your items from your address for storage and returning them to you when you request it. This policy summarises our Terms of Use. If anything in this policy conflicts with the Terms of Use, the Terms of Use prevail.
We pick up from and deliver to areas within the Klang Valley. You can check whether we cover your address when you book in our app or on our website.
If your address is outside these areas, contact us and we will let you know whether we can arrange a pickup or delivery.
You can book a pickup or delivery through our app or website, subject to availability.
We recommend booking at least 48 hours ahead, and you can book up to 2 weeks ahead. Bookings at shorter notice depend on availability, and an urgent booking fee may apply.
Deliveries must be booked by 6 p.m. on the day before your preferred delivery date.
You are responsible for giving us an accurate pickup or delivery address.
Pickup and delivery fees depend on your storage plan and the job. Our standard fees are shown on our Pricing page. The final fee for a job may differ where it needs additional services or has particular requirements.
Other charges may apply in some cases, including:
Current fees for these charges are set out in our Terms of Use.
Please make sure that:
Our driver will wait up to 10 minutes after arriving. If no one is available to hand over or receive the items within that time, a No-Show Fee may apply. If a pickup or delivery cannot be completed because the address you gave us is wrong, a Failed Pickup/Delivery Fee applies.
If there is no working lift that reaches your floor, we may still carry out the job with a Stair Fee, or we may decline it.
We may assemble, disassemble, connect or disconnect items on request, on a best-effort basis. Additional fees may apply at our discretion. To the extent permitted by law, we are not liable for any loss or damage arising from these services.
At each pickup and delivery, we will give you an electronic pickup or delivery note showing the date. You, or someone you have authorised, will be asked to sign it electronically to confirm that the items have been picked up or delivered.
If anything is damaged or missing when your items are delivered, please let us know as soon as possible. Claims must be made within 48 hours, as described in our Refund & Cancellation Policy.
We will make reasonable efforts to arrive within your scheduled time window. Delays or cancellations can sometimes happen for reasons outside our control, such as bad weather, traffic, network or power failures, or legal and safety requirements. We are not liable for delays or cancellations caused by these events.
If we need to delay, cancel or reschedule your pickup or delivery, we will let you know by phone, SMS or email as soon as we can and work with you to arrange a new time. No Cancellation/Rescheduling Fee applies in that case.
We may not schedule the return of your items while your account has an outstanding balance.
If you have a question about this policy or about a pickup or delivery, email us at cs@beamspace.com or visit our Contact Us page.
Last updated: 7 October 2026