This policy explains when Beam Storage Pte Ltd ("Beam Storage", "we", "us") refunds payments, and how cancelling a pickup, delivery or storage plan works. It summarises our Terms of Use. If anything in this policy conflicts with the Terms of Use, the Terms of Use prevail.
Charges for services we have already provided are non-refundable. This includes storage, pickup and delivery, and any other fees that apply under our Terms of Use.
If you prepay for storage, the prepaid months are non-refundable. Unused prepaid months cannot be refunded, credited to your account or transferred to another plan or service, including where you retrieve your items or end your plan before the prepaid period ends. This does not affect upgrades made during a prepaid period.
If we charge you incorrectly or charge you more than once for the same thing, please contact us and we will refund the amount charged in error. If you prefer, we can credit it to your account instead.
If you pay more than the amount you owe, we will credit the extra amount to your account and apply it to future charges. You can ask us to refund it instead.
To request a refund, email us at cs@beamspace.com with your account details and the charge concerned.
We will process approved refunds within 7 business days. Refunds are returned to your original payment method where possible. Otherwise, we will pay them by bank transfer to an account in the account holder's name. Your bank or payment provider may take a further 5 to 14 business days to show the refund. If you have an outstanding balance with us, we may apply the refund against it first.
You can cancel or reschedule a pickup or delivery free of charge if you tell us at least 24 business hours before the scheduled time, and before your items have been picked and packed for delivery. If you cancel or reschedule later than that, a Cancellation/Rescheduling Fee applies. Current fees are set out in our Terms of Use.
If we need to cancel or reschedule a pickup or delivery, we will let you know as soon as we can and work with you to arrange a new time. No Cancellation/Rescheduling Fee applies in that case.
To end your storage, contact us in writing to cancel your plan and arrange the return of your items.
Per-item storage: storage charges stop on the day after your items are delivered back to you and your plan is cancelled.
Fixed space storage: you must give us written notice before your retrieval date. The notice period is the one stated in your plan's terms; if your plan doesn't state one, it is one month. Charges apply up to and including the end of your notice period. Fixed space storage is billed per period in advance, and we do not refund or credit the unused part of a period.
Cancelling does not cancel amounts you already owe. If your account has an outstanding balance, we may not schedule the return of your items until it is paid, and storage charges continue while your items remain with us.
Claims for damaged or lost items are not refunds and are handled separately under our Terms of Use. Compensation for damage or loss is limited as set out in the Terms of Use and does not include a refund of storage, pickup, delivery or other service charges.
Claims must be submitted in writing using our Claims Form within 48 hours of your items being delivered or of you discovering the damage or loss, whichever comes first.
If you have a question about this policy, a charge or a refund, email us at cs@beamspace.com or visit our Contact Us page.
Last updated: 7 October 2026